Privacy Policy
Utilizing our services, namely accessing the Winbox web, mobile platforms, and making your signup, you accept the terms of the given policy.
1. What We Collect
When you use our services (e.g., Winbox login, gaming, or transactions), we may collect:
Personal Identification Information: Full name, ID/passport number, and date of birth
Contact details: Phone number, email address
Account Information: User name, transaction history, login activity
Financial Data: Bank particulars, deposits, and withdrawals
Technical Data: The type of device, the browser details, IP address
Usage Behavior: Games, visitations, and data of interaction
2. How We Use Your Data
We, Winbox, process your data for the following purposes:
Confirming your identity and age eligibility
Registering and setting up your account
Processing deposits, bets, withdrawals, and winnings
Anti-money laundering (AML) and regulatory compliance
Practical enhancement of your user experience and platform operation
Fraud, abuse, and non-compliance with our platform rules: Prevention
Sending service-related information (not including marketing unless agreed)
3. Data Protection Measures
We at Winbox apply robust security measures to protect your data against unauthorized access, alteration, or misuse. Sensitive data is encrypted and stored in secure environments with access control.
4. Data Disclosure
Your personal information can be disclosed in the following rare cases:
Coupled with reputed third-party payment gateways and banks
As required by the law or a regulatory investigation
To conduct inquiries concerning suspected fraud or cheating, or violation of the rules
And with traders or suppliers with supply contracts of confidentiality
Your data is not sold or leased to third parties.
5. Your Rights
Under the PDPA, you may request to:
Overview, access, and correct personal data
Withdraw your acceptance (note: it can impact the availability of service)
Object to your data being used by direct marketing
Ask to delete data that is not subject to legal retention
To exercise such rights, please contact our customer care through the Winbox online platform.
6. Use of Cookies
Our cookies and related technologies help us deliver better platform performance and a more personalized experience. By configuring the settings on your browser, you can control cookies, but this would also affect specific features.
7. Data Retention
We will store your data for up to the duration required to achieve the objectives of the collection. At times, we might also store information longer in order to meet legal and taxation, or regulatory requirements.
8. Changes to This Privacy Policy
At Winbox, we hold the right to revise this Privacy Policy whenever we feel there are some changes in laws, regulations, or in our services. The change will be effective as soon as posted on this page. Please check this page regularly. By further use of the platform, you agree to accept renewed terms.
9. Contact Us
In case of any inquiry regarding this Privacy Policy, as well as inquiries and management of any personal data, please contact us, which can be approached through the official Winbox platform.
Please make sure to also read our Terms and Conditions to fully understand your responsibilities and rights when using Winbox.
